Terms and conditions
How bookings, fares, cancellations and liability work when you travel with us.
Last updated September 2026
This is a template, not legal advice. The cancellation windows, charges and waiting times below are placeholders. Replace every one with your actual policy and have the result reviewed before publishing, because these terms are what you will be held to in a dispute.
Booking
A booking is confirmed only when we confirm it to you by phone, WhatsApp or email. Submitting the enquiry form is a request, not a confirmed reservation.
Fares
Fares quoted are based on the vehicle, route and dates you give us. Prices shown on this website are indicative; the fare that applies is the one we confirm at the time of booking.
Unless stated otherwise in your quote, the following are charged in addition to the fare:
- Toll charges and parking fees at actual cost
- State permit and border taxes at actual cost
- Driver allowance for overnight and multi-day trips
- A night allowance for travel between 10pm and 6am
Outstation trips are billed on a minimum kilometre basis per day where stated in your quote. Kilometres are counted from the garage to the garage unless we agree otherwise in writing.
Payment
Payment terms are confirmed at the time of booking. For multi-day tours and packages an advance may be required to hold the vehicle.
Waiting time
A reasonable amount of free waiting time is included at pickup. Beyond that, waiting is charged at the rate stated in your quote. For airport pickups we track the flight and adjust where we can.
Cancellation
Cancellations made more than four hours before the scheduled pickup are free. Later cancellations may attract a charge depending on the vehicle and the distance already travelled to reach you. For multi-day packages, cancellation terms are set out in your booking confirmation.
If we cancel a confirmed booking for reasons within our control, any advance you have paid is refunded in full.
Changes and delays
We will do our best to accommodate changes to your route or timing, subject to availability. Changes that materially extend the trip may change the fare.
We are not responsible for delays caused by traffic, weather, road closures, protests, vehicle breakdown beyond our control, or acts of any authority. Where a vehicle becomes unusable mid-trip we will arrange a replacement as quickly as circumstances allow.
Passenger conduct
Passenger numbers must not exceed the seating capacity of the vehicle, which is a legal requirement and not a preference. Smoking, alcohol consumption and any illegal activity in the vehicle are not permitted. Drivers may end a trip where a passenger's behaviour is unsafe or abusive, and no refund is due in that case.
Passengers are responsible for any damage caused to the vehicle beyond normal use.
Luggage and belongings
Luggage must fit within the stated capacity of the vehicle. We are not liable for belongings left behind, though we will make reasonable efforts to return them.
Liability
Our liability is limited to the value of the booking. We are not liable for indirect or consequential loss, including missed flights, trains or connections, however caused. We strongly recommend allowing a sensible margin when travelling to catch a flight or train.
All vehicles carry insurance as required by law.
Governing law
These terms are governed by the laws of India. Any dispute is subject to the jurisdiction of the courts at Indore, Madhya Pradesh.
Contact us
Sanvi Tours and Travels
+919999999999
info@sanvitours.com